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Event Specific Terms & Conditions

For full details of forthcoming concerts and events, please see our website: http://cedarshall.events,
call the box office on 01749 834483 or email boxoffice@cedarshall.events. • We reserve the right to
check that every member of the audience holds a valid ticket. • We reserve the right to refuse
admission to any of our venues (if the ticket holder is abusive, violent, intoxicated, or there is reason
to believe other patrons’ comfort, enjoyment or safety may be affected), or to request any
ticket-holder to leave and take any appropriate action to enforce this right. • Where you have
allocated seats, we have the right to change them to others of equal value. • Tickets cannot be
refunded or exchanged except where an event is cancelled. • We reserve the right to change the
performance or cast in the event of illness or any other unavoidable cause. • The use of mobile
phones, cameras, pagers, lasers and any form of photography, video or audio recording equipment
is strictly prohibited in the auditorium. • Once the house lights have gone down, latecomers will not
be admitted into the auditorium until the interval or a suitable break in the performance. • We may
take photographs or recordings during your visit. By buying a ticket you consent to us using your
image or voice for promotional purposes. If you would prefer to be excluded from this policy, please
contact a member of the Events Team at Wells Cathedral School on 01749 834230. • We are not
responsible for the loss or theft or personal items in any of our venues. • Management reserve the
right to search guests and their bags for security purposes. • We are not responsible for any vehicle
parked on Wells Cathedral School property.
Cedars Hall Terms & Conditions

Cedars Hall is a trading name of Wells Cathedral School Enterprises.
BY PURCHASING A TICKET, THE TICKET HOLDER (YOU) AGREE TO BE BOUND BY THE
TERMS AND CONDITIONS OF SALE SPECIFIED HEREIN AND ANY OTHER PROVISION AS
MAY BE SPECIFIED FROM TIME TO TIME BY US, THE EVENT ORGANISER OR THE OWNER
OF THE TICKETING PLATFORM (EVENTCUBE).
EVENT TICKETS ARE NON-TRANSFERABLE AND NON-REFUNDABLE EXCEPT IN THE
INSTANCE OF EVENT CANCELLATION. IF AN EVENT IS CANCELLED, YOU WILL BE

ENTITLED TO A REFUND OF THE TICKET PRICE LESS THE BOOKING FEES AND ANY
OTHER CHARGES WHICH WE CANNOT RECOVER.
We sell paper or e-tickets (Tickets) for events advertised on websites owned and operated by us
from time to time (Events) using Eventcube's 'Ticket Mechanic'. Eventcube is a trading name of
Eventcube Solutions Ltd, a company incorporated in England under company number 08939283.
The party who organises and provides the Event is the Event Organiser

  1. YOUR RELATIONSHIP WITH THE EVENT ORGANISER (Cedars Hall)

  2. The Ticket is issued subject to the Event Organiser's terms and conditions found on its
    website, at the box office, or in the Terms & Conditions of entry to any on-line Event (Event
    Organiser T&Cs)

  3. If you breach any of the Event Organiser T&Cs or behave in an unacceptable manner (see
    Section 4 below), the Event Organiser is entitled to refuse you entry to the Event.

  4. The Event Organiser may alter or vary the Event due to circumstances beyond its
    reasonable control without being obliged to refund monies or exchange Tickets.

  5. YOUR RELATIONSHIP WITH EVENTCUBE

  6. EVENTCUBE WILL NOT BE RESPONSIBLE FOR ANY REFUNDS TO TICKET HOLDERS

  7. Your use of the Eventcube website to purchase Tickets, and the transmission of your
    personal data to Eventcube to enable the purchase of Tickets is subject to the terms of
    Eventcube's privacy policy: https://www.eventcube.io/legal/privacy-policy

  8. You acknowledge that Eventcube may store and transmit your personal data in accordance
    with its Privacy Policy.

  9. YOUR TICKETS

  10. Once your Tickets are issued (in paper or electronic form), it is your responsibility to keep
    them safe. We will not be responsible for Tickets which have been lost, stolen or destroyed.

  11. E-Tickets do not incur any additional charges than our processing fees, Physical Paper
    tickets will incur an extra printing and postage cost.

  12. The general limit for ticket purchases for an individual ticket release for an Event is 6, and
    this may be lowered in certain circumstances. This policy is in effect to discourage unfair
    ticket buying practices.

  13. Tickets may be restricted to a maximum number per person, per credit card and, for some
    events, a restriction may apply per household. We reserve the right to cancel Tickets
    purchased in excess of this number without prior notice.

  14. Multiple tickets orders cannot be split. The primary Ticket holder must be present to enter the
    Event with E-tickets.

  15. If you are splitting barcoded E-Tickets you may print out each barcode separately and
    provide the other parties with relevant identification details, however entry will be entirely at
    the discretion of the Event Organiser.

  16. We try and ensure that all prices on our website are accurate, however errors may occur. If
    we discover an error in the price of Tickets you have ordered, we will inform you as soon as
    possible and give you the option of reconfirming your Ticket purchase at the correct price
    (and credit or debit your account as applicable) or cancelling your Ticket purchase. If we are
    unable to contact you, you we may treat the Ticket purchase as cancelled.

  17. It is your responsibility to ensure that your Ticket purchase contains the correct information.
    We are not responsible for correcting information which you have provided, however we will
    use all reasonable efforts to remedy errors where possible.

  18. UNLAWFUL RESALE OF TICKETS IS STRICTLY PROHIBITED. IF WE REASONABLY
    SUSPECT THAT TICKETS HAVE BEEN PURCHASED FOR UNLAWFUL RESALE, WE
    MAY CANCEL THE RELEVANT TICKETS WITHOUT ANY RIGHT TO COMPENSATION OR
    REFUND.

  19. ADMISSION TO THE EVENT

  20. The Event Organiser reserves the right to refuse admission, and to request any Ticket
    Owner to leave the venue (including an on-line venue) at any time for reasons of public
    safety. This includes, but is not limited to: (i) crowd surfing and moshing; (ii) aggressive
    behaviour; (iii) acting under the influence of alcohol or drugs; (iv) carrying an offensive
    weapon; (v) failure to comply with any measures put in place to combat the spread of
    Covid-19, and/or (vi) any unacceptable behaviour likely to cause damage, nuisance or injury,
    or for any breach of the Event Partners ´ terms and conditions. You will not be entitled to a
    refund.

  21. A Ticket Owner may be asked to leave an on-line event for failing to observe the acceptable
    use policy for the relevant Event.

  22. The Event Organiser reserves the right to refuse re-admission to any person not in
    possession of a Ticket or the retained portion of the Ticket.

  23. Latecomers may be admitted at a suitable point in the performance at the discretion of the
    Event Organiser.

  24. You acknowledge that there may be security checks at any venue.

  25. EVENT CANCELLATION

  26. If an Event is cancelled or rescheduled, we will use reasonable endeavours to notify YOU of
    the cancellation once we have received the relevant authorisation from the Event Organiser,
    however we do not guarantee that ticket holders will be informed of such cancellation before
    the date of the Event.

  27. Unless indicated otherwise in relation to a particular Event, if an Event is cancelled, you will
    be offered seats at the rescheduled Event/s (subject to availability) up to the face value of
    the Tickets or, if you are unable to attend the rescheduled Event or the Event is not
    rescheduled, a refund of the ticket price.

  28. Refunds for Tickets purchased prior to the date of the original Event will be given up to their
    face value. If an Event takes place over several days and only one day is cancelled, you will
    be entitled to a pro-rata refund.

  29. IF THE EVENT IS RESCHEDULED, THE EVENT ORGANISER MAY SET REFUND
    LIMITATIONS.

  30. Ensure you check all "Event Specific Terms & Conditions" at the top of this page for refund
    policies.

  31. PHOTOGRAPHY & VIDEO RECORDING

  32. You must not take any unauthorised audio, video, photographic or digital recording
    apparatus of any kind into any of the performance areas, nor make any audio, video or
    photographic recordings of any kind. The Event Organiser reserves the right to confiscate
    any unauthorised audio, video and photographic recordings.

  33. You consent to filming and sound recording as members of the audience (at a venue or
    on-line).

  34. LIABILITY

  35. Personal arrangements including travel, accommodation or hospitality relating to an Event
    which have been arranged by you are at your own risk. Unless otherwise stated in this
    clause, our and the Event Organiser's liability to you in connection with the Event (including,
    but not limited to, in the event of cancellation, rescheduling or material change to the
    programme of the Event) shall be limited to the Ticket price paid by you.

  36. Subject to Section 7.3, neither we, Eventcube or the Event Organiser (Event Partners) will be
    responsible for any loss, injury or damage to any person (including you) nor property
    howsoever caused.

  37. Nothing in these Terms and Conditions seeks to exclude or limit our or the Event Partners'
    liability for death or personal injury caused by our or the event partner(s)' (as relevant)
    negligence, fraud or other type of liability which cannot by law be excluded or limited.

  38. FORCE MAJEURE

  39. Force Majeure Event means any circumstance not within a party's reasonable control
    including, without limitation:

  40. acts of God, flood, drought, earthquake or other natural disaster;

  41. epidemic or pandemic;

  42. terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war,
    armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic
    relation;

  43. nuclear, chemical or biological contamination or sonic boom;

  44. any law or any action taken by a government or public authority, including without
    limitation imposing an export or import restriction, quota or prohibition, or failing to
    grant a necessary licence or consent;

  45. collapse of buildings, fire, explosion or accident; and

  46. interruption or failure of utility service.

  47. If the Store Owner is prevented, hindered or delayed in or from performing any of its
    obligations under this agreement by a Force Majeure Event, it shall not be in breach of this
    agreement or otherwise liable for any such failure or delay in the performance of such
    obligations. The time for performance of such obligations shall be extended accordingly.

  48. DATA PROTECTION

  49. If you book Tickets with us, we will hold your name, address and other personal data in our
    database, subject at all times to our Privacy Policy. If you wish to make any requests
    regarding your personal data, please email support.

  50. GENERAL

  51. The Event Partners and their affiliates, successors, or assigns may enforce these terms in
    accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the Act).

  52. Except as provided above, these Terms and Conditions do not create any right enforceable
    by any person who is not a party to it under the Act, but does not affect any right or remedy
    that a third party has which exists or is available apart from that Act.

  53. These Terms and Conditions and any dispute or claim (including non-contractual disputes or
    claims) arising out of or in connection with them or their subject matter or formation shall be
    governed by and construed in accordance with the law of England and Wales. Each party
    irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any
    dispute or claim (including non-contractual disputes or claims) arising out of or in connection
    with this agreement or its subject matter or formation.